Dimdim is committed to superior customer service. We are proud to employ the best, most professional and timely support team in the business. We offer a variety support packages and methods, including forums, self-help knowledge bases, bug reporting, tracking and even 24/7 crisis support.

Category » synchroliverss button

There were 5 questions found in this category:

  1. questionHow to bookmark a web page
    a) Please click on the “bookmark this page” icon as shown below b) If you want to manage web pages, please click on the drop down arrow of the web pages tab and select the site you want to see c) If you want to delete the web page please select “Manage Pages” as shown above. You will get a pop ...
  2. questionHow to navigate to different web pages while performing web-browsing session
    a) Please type the URL of the web page you wish to view and then hit enter as shown below. b) The web page will come up as shown below. c) If you want to navigate, please click on the “Navigate forward and back” buttons as shown below to navigate to different web pages.
  3. questionHow to share your web-browsing session with your friends.
    a) Please go to www.dimdim.com and sign in to your account through “My Dimdim” tab.b) Go to Preferences -> Features .Make sure the feature “Web Pages” is ON as shown below. Please click on "Apply" and "Save" to save the changes c) Click on “host meeting” to start the meeting. d) Click o ...
  4. questionI cannot login into a site while using Dimdim synchrolive feature.
    We try not to support authenticated pages ( pages which require username and password for log in), because of privacy concerns. Co-browsing works because part of the website is downloaded on Dimdim servers. This content is deleted at the end of meetings, but it still raises privacy and legal con ...
  5. questionUnable to share web pages which require authentication(login).
    Dimdim web page sharing feature currently does not support pages which require authentication due to security and privacy concerns. We recommend using desktop sharing in this case. You can start desktop sharing, minimize all applications, open a new browser and use the site you want to present.