Dimdim Knowledgebase :: I am getting an error which says "Unable to connect to server" when I am trying to share my desktop.

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I am getting an error which says "Unable to connect to server" when I am trying to share my desktop.

The Host/Presenter under a proxy needs to configure the proxy setting for sharing the desktop. The host might face connection error (If the host is under a proxy) if the proxy is not configured.

To configure the proxy for screen caster:

1. Login to your Dimdim account.

2. Click Preferences.

3. Ensure the Computer screen is enabled.

4. After the parameters are set, start the meeting.

5. In the meeting room, to share the screen, click Computer Screen

The Host/Presenter will be able to see the Computer Screen under the Show items.

6. The screencaster icon is displayed in the system tray. Right click the screencaster icon and select Settings….

7. In the Dimdim Screencaster Plugin: Proxy Settings dialog box, enter the proxy details and select Apply.

8. The screencaster icon is displayed in the system tray with Screenshare is in progress status. The participants will be able to see the hosts/presenter’s screen.